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Suspend account after manually marked cancelled.

sven30 shared this idea 4 years ago
Under Consideration

When a customer asks me to cancel a product, I login to admin and go to their product and cancel it in the drop down. But, their site is still active. So I have to also "Suspend" the account. Is there a way to have this configured to auto suspend the account, either immediately after it's marked as cancelled or once the subscription date is met? Or maybe it already does this.

It seems I've cancelled products before and their site is still active for long after I cancel the site merely because I forgot to suspend it. Maybe there's a method already in place. But let me know either way.

Comments (10)

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What are you trying to do? Are you using a module to have there site up (E.g. cPanel/Whm)?

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of course...i'm using cpanel. If someone wants to have their hosting package cancelled, what's the best way to do it? because I currently go to their hosting product page (in admin) and select cancelled in the drop down. But then I also have to suspend it there too or else the website stays active forever even though I marked it as cancelled. Am I not making sense?

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If you are using the module to automate your creating of cPanel accounts. On the product page (not order page)under the status of the product you should see some commands (E.g. Create, Suspend, Unsuspend etc.) Within that should be a terminate button, use the terminate command to remove the cPanel account completely (then you change the status to cancelled).

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Nathan, I'm using the standard cpanel module that works just fine for suspending and terminating and syncing up with my servers. Also I don't want to terminate anything at this point. These items you're referring to have nothing to do with my feature request I'm submitting. I simply just want the website suspended when I mark it as "cancelled" in one click in admin client product page. It currently does not do this (as far as I know).

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"I simply just want the website suspended when I mark it as "cancelled" in one click in admin client product page."

There are two things you need to do to in this case & not one, click the suspend button on the module & changing the status to cancelled - not everything has one function and it does everything for you, so don't be lazy - and for your information, I did understand your request & I don't agree in being lazy, I told you what you need to do, just one more step than just changing a status.

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It's not about being lazy (that's rude). It's about making sure their site is suspended when marked cancelled if they request it. I've done it in the past and it's marked as cancelled but then I go back to their site and it's active sometimes for the whole year. Sometimes the customer has to even let me know that their site is still up and it's embarrassing, bc I forgot the extra step of suspending it in the right order (I'm not perfect). Also, in the past, I've canceled it, then suspend it, then it re-processed their card and unsuspended their account so I had to suspend it again, refund the money and then make sure it was cancelled again in the proper order. It's just something to safeguard against this. I know how to do it now, and for me it's ok, but what about others newer to this that are trying to do this. If the customer wants their site cancelled and shut down immediately this would be a nice feature to lessen the learning curve. Just a simple "would you like to suspend this account too" check box or popup or something when cancelling (doesn't have to be one click). Just an option/notification. Nothing crazy. It's an automation feature that I'm simply requesting. If you don't like it, then so be it. Why so abrasive about this?

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I see where you are coming from with notification's (notification's are good), however I still think it is being lazy that someone wants an action to do more than what it should.

If you forget to suspend/terminate the account, then who's fault is that? It isn't the customers, you should know that just changing a product status it won't execute a module command.

Usually if someone wants to cancel, they usually want to remove their account from the server, not suspend it (this is where I was coming from in the first place with terminating the account on Whm, not suspending it).

"Why so abrasive about this?" - It annoys me when people cannot be bothered to do two simple steps just because they want it to be one step."Also, in the past, I've canceled it, then suspend it, then it re-processed their card and unsuspended their account so I had to suspend it again, refund the money and then make sure it was cancelled again in the proper order." - If you had changed the order status to cancelled, it will not renew unless you have a PayPal subscription that hasn't been cancelled - in that case you should have a function that cancels subscriptions (not exactly a bad idea).

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Nathan Hilton you have no idea.

Sorry for posting on an old thread, but I too have this same issue.

sven30 like me does not want to go into WHM at all, since we use WHMCS to do everything, like create accounts

AND WHMCS will automatically "suspend" an account if no payment has been receieved, if you choose to set this up etc

So WHMCS definately has the ability to automatically suspend an Account. Agreed?

So basically, if I want to temporarily suspend an account for some reason, I want to go to my Active orders and suspend the account from there, not terminate it.

But the only options there are currently in WHMCS are Cancel or Delete order.

Now, the whole point he is making is that when he selects "cancel" he exepcts WHMCS to suspend the cpanel account or service in question.

This seems very reasonable to me, and not being lazy at all.

In fact isnt everyone who buys WHMCS being lazy and automating everything? Why is he lazy for expection WHMCS to automate things when thats

what it is supposed to do for us?

Suspending in WHM a cancelled cpanel account in WHMCS is like, manually creating the cpanel account in WHM when a customer places an order through WHMCS.

Can you not see this?

Stop being lazy Nathan, and provision everything manually in WHM and stop using WHMCS

Thanks

Walter

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Thanks Walter for seeing it the way I do. That's kind of the point of WHMCS is to be lazy or do as little as possible. I mean I still find sites that have been cancelled months ago that are still active and customers come to me and say "Why is my site still up". And they actually get mad at me for still having it active. So I have to always check now to make sure the site is suspended. I hate terminating accounts so quickly either bc so many times customers have come back wanting to re-activate their account. Just seems like it would be the obvious next action to just suspend it if cancelled. Anyway, thanks for your support Walter!

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@Walter - I have never said about logging into WHM directly? All commands can be found in the service page, the order page shows a summary, not a full command control - I have never said about logging into Whm to suspend/terminate an account, that can be done of the service details page - that is where I'm coming from. The lazy part is going to the order summary and changing the status to cancelled and expecting WHMCS to suspend the account.