Feature Requests
Share ideas, discuss and vote on requests from other users in community
 

Support Tickets - Ability to remove (or cc) main client if client's sub-contact is issue raiser

thisismatt shared this idea 7 months ago
Under Consideration

When a support ticket is raised at present, the main client contact receives all notifications; they are in the 'to' field for everything. Sometimes the client's staff will raise issues and it won't be appropriate for the main contact to either be included in the emails at all, or for them to be in the 'to' field - just being 'cc'd' will suffice.

My suggestion is to have the ability to change who receives the support ticket notifications, and whether they are 'to' or 'cc'. The reason for changing between the email field is because some people filter their emails based on whether the email was sent 'to' them or 'cc'd' to them. This will help people see what's important to them and what is not.

Raised as a result of this - https://whmcs.community/topic/293756-support-tickets-client-contacts/

This is a separate suggestion to https://requests.whmcs.com/topic/sub-account-send-support-ticket-withwithout-copying-account-holder