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Contextual Support Ticket Actions

Richie Schut shared this idea 4 years ago
Under Consideration

It would be great to have the ability to filter tickets. We get lots of message most of which could at least initial be dealt with an automatic process.

Suggested actions: escalate, delete, delete and block, predefined reply

Suggested fields: status, subject, message, department, priority, age

For example: If ticket status = on-hold, and message contains "close" then escalate = close