Feature Requests
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Category
Ticket System
Under Consideration
It would be great to have the ability to filter tickets. We get lots of message most of which could at least initial be dealt with an automatic process.
Suggested actions: escalate, delete, delete and block, predefined reply
Suggested fields: status, subject, message, department, priority, age
For example: If ticket status = on-hold, and message contains "close" then escalate = close
I like this idea
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