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option to change the behaviour of overpayments

  • Giosuè Monti shared this idea 4 years ago
  • Payments/Billing
  • 2 Comments


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Attually whmcs manage overpayments (2 transactions on the same invoice) by adding user credit.
I'd like an option to change the behaviour of overpayments, like we can do when we do a manual refund

3 Comments

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Giosuè Monti commented 25th January 21
maybe you can add an option so admin can choose if overpayments are automatically converted into credit or that overpayments are showed as a "action required" so an admin can decide (for each single case) how to resolve, like we do when we do a manual refund, for example a user may want a refund instead of credit (for example if they pay only a big invoice yearly )
Official Response
WHMCS commented 24th January 21
Hi Giosuè,
Thanks for your suggestion.
Could you elaborate on the details of your proposed alternative option for overpayments behaviour? How would it work, what records would be created? What would happen to the credit balance and credit records etc?
Giosuè Monti commented 25th January 21
maybe you can add an option so admin can choose if overpayments are automatically converted into credit or that overpayments are showed as a "action required" so an admin can decide (for each single case) how to resolve, like we do when we do a manual refund, for example a user may want a refund instead of credit (for example if they pay only a big invoice yearly )