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WHMCS Feature RequestsTopicIdeaBilling
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Category Billing
Tags overpayments, double transaction, user credit, Refunds
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option to change the behaviour of overpayments

Giosuè Monti shared this idea 4 months ago
Under Consideration

Attually whmcs manage overpayments (2 transactions on the same invoice) by adding user credit.

I'd like an option to change the behaviour of overpayments, like we can do when we do a manual refund

2 I like this idea 0  

Comments (3)

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WHMCS John ● 2 months ago

Hi Giosuè,

Thanks for your suggestion.

Could you elaborate on the details of your proposed alternative option for overpayments behaviour? How would it work, what records would be created? What would happen to the credit balance and credit records etc?

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Giosuè Monti ● 2 months ago

maybe you can add an option so admin can choose if overpayments are automatically converted into credit or that overpayments are showed as a "action required" so an admin can decide (for each single case) how to resolve, like we do when we do a manual refund, for example a user may want a refund instead of credit (for example if they pay only a big invoice yearly )

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Giosuè Monti ● 2 months ago

maybe you can add an option so admin can choose if overpayments are automatically converted into credit or that overpayments are showed as a "action required" so an admin can decide (for each single case) how to resolve, like we do when we do a manual refund, for example a user may want a refund instead of credit (for example if they pay only a big invoice yearly )

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