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On forced PayPal subscription Prevent paying Invoice manually

Anonymous shared this idea 5 years ago
Under Consideration

When admin forced PayPal subscription when possible, prevent custommers to paying Invoices manually telling them their are subscribed or their subscription detail.

Comments (5)

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We cancel double-subscriptions monthly, it's very frustrating for customer & us

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Hi,

The contents of the invoice notification emails can be customised so as to display a different message to clietns who already have a PayPal subscription for that service. For example saying that payment will be made automatically and no action is required on their part.

Relevant documentation: http://docs.whmcs.com/PayPal#Customising_Invoice_Emails_for_Subscriptions

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John,

It is not enough to simply edit the email template. A customer can still log into their account and see an invoice and pay it manually. The problem is that WHMCS does not restrict any payment for an invoice that is already paid. If a customer manually pays, and the Admin has "Force Subscriptions" checked off in the payment gateway (for us it's Paypal), then a new subscription gets created and escalates the problem. Although the extra payment is placed into the customer's CREDIT account.....the next recurring payment will first be applied by their available credit, then the first PayPal Subscriptions....followed by any other that was mistakenly created because the customer paid the invoice manually. A recommended fix would be so simply prevent the customer from paying if the invoic (product/service) is on a Subscription. That way only one payment will be processed (a subscription). Also preventing payment on an invoice that currently has a status of "PAID" should be standard, and not allowed. This would really help everyone (customers and business owners) dealing with this problem. Thanks....

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I have never seen a system other than Whmcs that sends out an Unpaid invoice to people who have a subscription payment. It makes no sense and is confusing. People keep adding multiple subscriptions to the same product.

It seems as though plenty of people have this problem. I guess I need to look at the add on script, but then I will need to cancel my clients subscriptions and have them re-purchase? That's not very fun either.

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Has anyone discovered a work around for this? It is frustrating for clients to sign up for a subscription and continue to get monthly unpaid invoices. It's created a billing nightmare in our account and we get some clients signing up for monthly subscriptions twice. I have to manually spend hours manually marking monthly subscription invoices paid. Thanks...