Feature Requests
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Multiple email addresses to same dept

Russ Michaels shared this idea 2 years ago
Under Consideration

Currently each ticket dept can only have a single email address to it. This is very limiting.

Most hosts will have many email addresses for many purposes, which feed into the support system, but which need to be processed differently.

For example, we have an [email protected] address where emails from our monitoring systems go, and we would like these to go into the SUPPORT dept without generating any auto responder, but there is no way to do this. So currently we have to have many different depts, or have the emails handled outside whmcs

So rather than just having depts, it would be better to have "incoming filters or queues", where you can specify an email address, the rules to apply to it, and the dept to assign it to.

Comments (1)

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This is one of the main reasons why I am using a 3rd party support system although I would much prefer to keep everything in house.

It is becoming more and more common for companies (mine included) to purchase multiple domains/TLDs. If someone sends an email to [email protected] to any of the domains or tlds I operate they all need to go to 1 department.

My current provider adds the following to the end of the cron [email protected] and only has a single email address listed within the department. This could be an alternative which should cut out some of the work within WHMCS itself.