Feature Requests
Share ideas, discuss and vote on requests from other users in community
This object is in archive! 

Merge field in escalation ticket replies

sol2010 shared this idea 7 years ago
Under Consideration

Ability to add merge fields - at least even the Dear [client name]

Comments (1)



good idea - it will make the customer more likely to respond to a message from the escalations rule system if we add his info and not just general mail.