List of answered tickets
When we open the list of Answered tickets ( see screenshort1),
at the top of the page we see all the answered tickets that were
answered by me as a staff and below we see the list of the tickets in
Answered status from the other employees.
I should say that it is not
convenient, because if a person answers 30-40 tickets per day, in a year
the list of the tickets answered by him will be huge and will get
displayed at the top of his page.
In Kayako when we sorted tickets by Status we saw all the tickets in this
status ( answered by all the staff members). See this on the screen2.
Hope you will be able to improve the things which we requested.