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Disable auto invoice generation after suspension

Michael shared this idea 6 years ago
Under Consideration

If a client gets suspended due to non payment, invoices are still generated.

Scenario:

- Admin sets clients to be auto-suspended after 90 days.

- Client pays for hosting on a monthly basis.

- Client does not pay for first invoice

- A month passes by and a new invoice is generated (sites still up)

- 90 days pass since the first invoice has been issued and the account gets suspended

Currently the system will continue to generate invoices even though the account has been suspended.

My request would be to add an option to stop generating automatic invoices if a clients account is suspended.

Comments (7)

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Hello,

Does the function under the general settings not do this as you expect?Continuous Invoice Generation If enabled, invoices will be generated for each cycle even if the previous invoice remains unpaid

If this is disabled, a user is invoiced -> suspended if non payment -> no further invoices are generated.

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Hi,

Doesn't quite fit my scenario, I don't suspend the user before it's time for another invoice. I want invoice to continue to generate regardless of previous payment if the service is still active.

Only if the service is marked as suspended should invoices stop.

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This is also a huge problem at our company. Some of the symptoms include:

  • Client is suspended due to non-payment
  • We struggle to get the money in and time (a month or two) goes by
  • Client account keeps on going into arrears even though they no longer have a working service

In lieu of the fact that we are no longer providing a "working" service our consumer act prohibits us for charging the client for a non-service.

We end up with huge amounts of invoices that might need to be cancelled. Our books may end up being a mess if we don't attend. We have to sift through loads of invoices to get the books "clean" again. May change to collection, etc.

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Agreed - we would love to see this feature, as we don't suspend our customers services for a single unpaid invoice, but when we do suspend them we don't want it to keep generating invoices!

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Yes, this is a much needed feature. Still not added?

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Yes we have this problem as well. I'd be more than willing to pay for this as a premium plugin/addon

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This is something that should have been implemented five years ago when first suggested. Stop invoicing if account is suspended. Resume invoicing account is subsequently unsuspended.