Feature Requests
Share ideas, discuss and vote on requests from other users in community

customisation of email template names

ben fry shared this idea 3 months ago
Under Consideration

hey there.

i am redesigning WHMCS to work for my company as a shop rather then for hosting like its currently designed for.

what i'm trying to do at the moment is change the name of the email templates something that isn't currently doable within WHMCS at the moment,

would it be possible to add this feature as it would be really useful to have so that it can allow the customisation of email template names

many thanks


Comments (1)


Hi there,

Thanks for your suggestion. Email template names cannot be changed as the system uses the names to locate the appropriate email template to send (think of them like filenames). Changing the filename would mean the template could not be found and email sending to fail.

The ID numbers are not always consistent across individual WHMCS installations, so that wouldn't be a suitable alternative unfortunately.

The email subjects can be customised, so the template names are for internal reference, only seen by your full administrators. Perhaps if you can share more details of your use-case, there might be an actionable change which could be considered?