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Continuous Invoice Generation + Suspension

Anonymous shared this idea 5 years ago
Under Consideration

I think this is more of a bug than a feature request, but I was asked by the support to bring it up here:

Known Facts:

  1. Having Continuous Invoice Generation checked, causes the creation if many invoices that might not get paid (most common example in for a Monthly Billing Cycle).
  2. Using Auto-Suspension, will suspend the account after X days, of the first invoice not being paid.

The Problem:

While having more than one unpaid invoice for the same, already suspended, service, if the client pays the last generated (or any of the not oldest/first) invoice, the service will be unsuspended!

this also causes the Next Due Date to not change, since there are still many unpaid invoices.

Comments (5)

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Yep this needs to be fixed.

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apparently this was posted here on my behalf :)

http://forum.whmcs.com/showthread.php?61214

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is this fixed?

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We have this issue as well and need this fixed.

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One thing after 3 reminder system do not send periodic reminder. There should be an option where we can enable continuous reminder if invoice is unpaid for specific number of days.

We have disable auto suspension feature and make it manually after in person follow up.