Cancelled Orders Cancel PayPal Subscription
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Anonymous shared this idea 11 years ago
- Payments/Billing
- 23 Comments
29
Votes
Currently when a customer cancels an order we must login to PayPal and manually cancel the subscriptions. I don't know whether it is possible to change this or not but it would definitely be helpful for the cancellation process to also cancel the associated PayPal subscription.
Merged Ideas
Paypal Auto Subscription Cancel
We need a feature that automatically cancels a users Paypal subscription, if its still active when they submit a cancellation request via WHMCS.Will cut down on support requests and surprised this wasn't added by default really. Its all very well setting up a subscription automatically but every time a user cancels I have to login to paypal, find the subscription and cancel it manually.I have struggled with this issue for almost 10 years...
We need a feature that automatically cancels a users Paypal subscription, if its still active when they submit a cancellation request via WHMCS.Will cut down on support requests and surprised this wasn't added by default really. Its all very well setting up a subscription automatically but every time a user cancels I have to login to paypal, find the subscription and cancel it manually.I have struggled with this issue for almost 10 years...
Featured Comment
We have also added a "Cancel Subscription" button which will appear next to the Subscription ID field under the client's Products/Services tab, so PayPal Subscriptions can be manually cancelled directly within WHMCS.