Better management of server passwords and ssh key associated with tickets
I would like to suggest whmcs to open a ticket with cPanel support, and check how it goes / how easy it is to manage your ssh keys, and different server passwords.
WHMCS should let clients and admin :
- manage ssh public keys in the tickets
- ability to update server passwords in ticket fields if the ticket is already open
- ability to manage credentials of more than 1 server in the ticket fields
- if an admin merge a ticket with another one, we should be able to view the old credentials. Right now, if you merge, then you may loose the ticket fields infos : not good!
Clients must stop sending their credentials in tickets : unless they get encrypted.