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Back up email address for primary account holder

malfunction shared this idea 7 years ago
Under Consideration

Have a backup email address stored for the primary account holder, so that in the event they lose access to their WHMCS account (email account closed, suspended, lost password to it) they have an automated alternate method to regain control over their account. Should include periodic reminders asking them to make sure the primary and secondary addresses are still good (see how Gmail does this).

Securely getting people back into their accounts is a source of great aggravation to clients and a major time waster for staff, a quick and easy method that does not require staff intervention is needed.