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WHMCS Feature Requests Topic Idea Client Area

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Avoid order with the same domain

Rick Bauck shared this idea 6 years ago

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The biggest problem with having the order is canceled or terminated a service and the customer goes to Members Area and make a new order.

You have two services, one closed and one pending with the same domain, a mess! Sometimes the client uses the same domain 4, 5 times.

My request is: Use the domain only once, if the service is canceled or terminated, the client must request reactivation! A button in the Members Area to reactivate the service would also be nice!

The same order for domain registration, of course.

Please vote, we all win!

I like this idea 1

Comments (15)

Teotónio Ricardo ● 6 years ago

You have an option for this Setup > General Settings > Ordering: Block Existing Domains

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Rick Bauck ● 6 years ago

Only orders with status "pending".

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Charlie ● 6 years ago

Nice!

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Aaron Tily ● 6 years ago

Good idea. It is generally common sense to have another service reactivated or whatnot. But there are some that don't know how to use a support ticket.

So yeah just better to have something like this as the end user always wants things simple.

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Henrique ● 6 years ago

Incredible

That's right, the existing domain can not be used in another order.

No matter the service status of the existing domain

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Henrique ● 6 years ago

Cool!

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Carl G ● 6 years ago

+1000 on this! lol!

Why there is a cancel button in whmcs client area, but there is no reactivate button once it's terminated?

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John Davies ● 6 years ago

This could work against you, I've had multiple clients leave then come back because the service is so good! I'd want to make activation as simple as possible.

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JLHC ● 6 years ago

Personally I do not agree with this.

If you have a "reactivate" button, the client will assume that all their data are still intact while it has been removed already.

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CDJ HOSTING ● 6 years ago

Carl G wrote:

+1000 on this! lol!

Why there is a cancel button in whmcs client area, but there is no reactivate button once it's terminated?

there is a cancel button, the reactivation is done manually. IE you user the module create function and then alter the status to active, its two steps thats all.

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CDJ HOSTING ● 6 years ago

JLHC wrote:

Personally I do not agree with this.

If you have a "reactivate" button, the client will assume that all their data are still intact while it has been removed already.

The termination email you send should prominently state that the service is terminated and all associated files/services have been removed from the system, the client then knows there is no way to recover it without them manually uploading and recreating said services.

Regardless of the termination reason i always give my clients notice to backup everything and the date the service will terminate on. (yes even for abuse cases). The only time i wouldnt and i have only had to do this once is if the website was reported and proved to be fraudulent, IE it was a ripoff of another site or a phishing site, the only notice then would be all services are terminated.

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Rick Bauck ● 6 years ago

CDJ HOSTING wrote:

If there is an option to make the client aware that the data will not be present. A "checkbox", for example.

also an option for the admin to enable this function, so only those who want to use!

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Rick Bauck ● 6 years ago

CDJ HOSTING wrote:

there is a cancel button, the reactivation is done manually. IE you user the module create function and then alter the status to active, its two steps thats all.

well, many customers end up buying again, and you get dozens of services like same domain. A button to wake would be much easier, so the client requests a "buyback" and avoid having dozens of services as the same domain, all canceled, why just confusing to the customer own.

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CDJ HOSTING ● 6 years ago

Rick Bauck wrote:

And what about your accounting? how do you account for the missing time to the tax man? They will assume that you are not filing a complete report. If a wake up option is created then you will also need a way to signal in the invoices that the account was terminated then re-instated at a later date to account for the missing invoices.

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Anonymous ● 4 years ago

TeotÃ³nio Ricardo wrote:

You have an option for this Setup > General Settings > Ordering: Block Existing Domains

I have this option ticked, client hosting got Cancelled, then he paid same domain hosting one more time. WHMCS did not prevented his order :( Version: 5.2.16

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