Feature Requests
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Avoid order with the same domain
Under Consideration
The biggest problem with having the order is canceled or terminated a service and the customer goes to Members Area and make a new order.
You have two services, one closed and one pending with the same domain, a mess! Sometimes the client uses the same domain 4, 5 times.
My request is: Use the domain only once, if the service is canceled or terminated, the client must request reactivation! A button in the Members Area to reactivate the service would also be nice!
The same order for domain registration, of course.
Please vote, we all win!
You have an option for this Setup > General Settings > Ordering: Block Existing Domains
Nice!
Good idea. It is generally common sense to have another service reactivated or whatnot. But there are some that don't know how to use a support ticket.
So yeah just better to have something like this as the end user always wants things simple.
Incredible
That's right, the existing domain can not be used in another order.
No matter the service status of the existing domain
Cool!
+1000 on this! lol!
Why there is a cancel button in whmcs client area, but there is no reactivate button once it's terminated?
This could work against you, I've had multiple clients leave then come back because the service is so good! I'd want to make activation as simple as possible.
Personally I do not agree with this.
If you have a "reactivate" button, the client will assume that all their data are still intact while it has been removed already.
Regardless of the termination reason i always give my clients notice to backup everything and the date the service will terminate on. (yes even for abuse cases). The only time i wouldnt and i have only had to do this once is if the website was reported and proved to be fraudulent, IE it was a ripoff of another site or a phishing site, the only notice then would be all services are terminated.
also an option for the admin to enable this function, so only those who want to use!
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