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Automatic processing of failed domain registrations/transfers

Russ Michaels shared this idea 6 years ago
Under Consideration

currently if a domain registration or transfer fails, it is just added to the TODO list and then forgotten about unless you manually re-process them one at a time. This is rather sucky and clunky TBH.

We don't use the TODO list so didn't know about this and found quite a few old failed transfers there one day, then we had a mass failure due to an error at enom which caused dozens of transfers to fail, this was very complicated and time consuming to process via the TODO list.This really needs to be automated, so that failures get retried automatically a number of times, or there needs to be a way to multiple select failed domains and retry them in bulk.So under orders for example, there could be a DOMAINS list , which you filter by FAILED, and retry them.

Comments (4)

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I agree that this is a big feature for WHMCS and a Must Have, when you handle multiple Registries and more than thousand operations per day you cannot focus on re-process all the orders that got stuck by a random issue E.G: Unable to reach registry API due to a high delay in the response... or the Registry is under maintenance.

This happens a lot when Registries schedule a Maintenance window where you cannot connect to their system. You can't prevent the users from paying the already created invoices or even put some TLDs in temporary disable status so the clients can't put orders for these. But when they pay they go to the TO-DO List and we need to process almost a thousand registration/renewal/transfer requests MANUALLY.

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a scary prospect, we have not yet moved all our customers/domains into WHMCS doing to ongoing issues with WHMCS screwing up invoices, I don;t look forward to having to deal with hundreds of failed domain renewals too.

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It would also be very nice is the status of failed transfers were not automatically set to cancelled. If it fails, that means we need to do something with it, not cancel it and forget it.

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  1. there

    needs to be a way to multiple select failed domains and retry them in

    bulk.So under orders for example, there could be a DOMAINS list , which

    you filter by FAILED, and retry them.

+1 When manually

reviewing "Pending Orders" (for either new, or partially failed orders),

allow selecting each domains/services you wish to auto-provision/retry

provisioning. The order stays pending until all domains/services are activated.