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Allow the same formatting options that where added with markdown to the client reply formatting

ramf shared this idea 3 years ago
Under Consideration

Hi,

Up until now we couldn't add text in bold our self - but since adding markdown support there is a way for us to send customers mails with all kind of basic formatting.

The same formatting that we use should be allow to be added to the ticket system by the customer via mail.

The customer sends us mail and use the same formatting that we can now us with markdown - any such formatting should be allow to be added the ticket system.

Thanks!

Ram

Comments (1)

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I had a correspondence with Matt regarding this issue. This is what he told me:

"The way we would have to do that is take the HTML input received via email and convert it into Markdown for storage. That way the formatting we support via Markdown could be preserved. That's something we can certainly look at doing,"