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allow escalation rules to set support ticket flag to 'none'

Daniel Armstrong shared this idea 4 years ago
Under Consideration

Support tickets can be manually flagged to 'none', but this is not possible using escalation rules - this seems like a design oversight rather than a programming challenge (but I am not a programmer).

Having the ability to use escalation rules to 'un-flag' a support ticket would be very helpful in our support workflow. I've attached a couple of screenshots to clarify.

I contacted WHMCS about this, they said it was a good suggestion but referred me to this site, I also contacted a third-party WHMCS developer to implement (also WHMCS' suggestion) but was told it is not possible because the code is encrypted. If anyone can post comments about the 'possibility' of implementing this feature that would also be helpful.

Thanks,