Add email header data support to Support Tickets
Right now, support tickets email Mechanism not keep the "header" information of each message, this Prevents to set it a mailbox as alias for "main" account and get messages for each department by the alias email,
on this case, messages sending to both support and service will create ticket on same department.
support header info will allow to see what is the alias and send the ticket to the right department.
it's also can Reduce the costs of boxes used only for this purpose, for example in Google apps, Exchange 365 and more.