add downloads from downloads area to tickets.
it would be realy good if we could add downloads from the downloads area to tickets.
sometimes i have clients who cant find the download they need, so i upload it to the tickets they open.
its a bit annoying this cant be done by using the built in downloads section.
plus it means i am duplicating copies of the download on the server as it is saved in the downloads area, and when i reply to a ticket it is then added to the attachments folder as well.
could be added just like how kb articles can be inserted.