Feature Requests
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Ability to contact support when banned from WHMCS login

Justin Gallow shared this idea 5 years ago
Under Consideration

When a client enters their password incorrectly 3 times in the WHMCS Client

portal, they have their account login abilities removed for a period of time

leaving them unable to submit support requests. They should still be given the

ability on that banned.php page to either get access to submit a support ticket

or send a support ticker directly from the banned.php page. Otherwise they are

left without any way of contacting their provider for support unless they

remember the email address.

Comments (4)

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Seems like you could easily do this yourself by editing your language file. Thanks for the idea!

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love this is

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I disagree, simply because customers can email you, well if you have pipeline setup. Else they'd have to contact you by other means. If you ban someone for abusing the ticket system / attempting to hack your system, they can still flood your ticket system.

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Hi,

Thanks for taking the time to submit this idea. At present WHMCS does not automatically ban customers from the client area for failed login attempts. But feel free to add your vote to this feature request and we can consider it in future: https://requests.whmcs.com/topic/banning-clients-for-failed-login-attempts-similar-to-the-admin