How can we improve WHMCS?

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Ticket Locked

When a ticket is submitted by a customer, a team receive a notification via email and one of them access to the ticket and reply to it, other team members should NOT be able to deal with that ticket for at least 5 minutes because it is already being worked on by a team member. This is to avoid that particular ticket from being dealt with more than one team members at the same time. I hope this makes sense.

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