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Only display applicable servers in Network Status



17 Votes
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We are regularly contacted by clients who have seen a notice on our "Network Status" page, but it relates to a server they do not have an active service on. This wastes our time, and gives the client a negative impression if they mistakenly think a network issue is impacting their service.

Network issues with a "server" type should not be displayed to applicable clients (those who have an active hosting service on that server).

3 Comments

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sol2010 commented 4th November 22
In addition - we should be able to select multiple servers if the network issue relates to multiple instances.... it's time wasting to have to duplicate the issue for each server....
Official Response
WHMCS commented 7th February 20
Hi there,
Thanks for your suggestion.

At present any notifications related to the client's applicable servers will be highlighted at the top of the page.
I will be interested to see if other users share interest in hiding unrelated announcements entirely.
Danny Clowes commented 11th June 22
Hi there,

The network status page should have a lot of improvements, I think could be able to add uptimerobot inside of the network status page and allow us to disable our services. I also think that if the service or network outage is related to the customer then should only show them an announcement if it affects them and shouldn't show services that don't affect them. This is my opinion.