It would be great if this ticket system gave some indication that the session was dead or I WAS NOT LOGGED IN.
I tend to leave the window open to remind me to test, then I write a nice long reply only to LOOSE IT ALL BECAUSE the ticket session has ended and the page give no indication that I will loose my entry if I click submit.
Any chance you can disable reply if the session is not active??
Or when the session is dead, change to a login page?
Or not loose the data in the expired session so it can repopulate in the active session on login.
I think this would be great for both the client side and admin side.