Feature Requests
Share ideas, discuss and vote on requests from other users in community
This object is in archive! 

WHMCS : Ticket Importation : Matching the domain part of an email instead of the full email addres

Samuel Sirois shared this idea 5 years ago
Under Consideration

Clients do not always create a new contact in the system before sending support questions through email.

So if we have a client "Example" which domain is "example.com" and a contact "[email protected]", I would like to configure WHMCS so that when importing emails to create tickets, emails coming from "[email protected]" and "[email protected]" gets bind to the actual client.

Comments (1)


Please provide this function too asap. This is much needed function to track back client tickets specially when they're referencing to a previous ticket.