Feature Requests
Share ideas, discuss and vote on requests from other users in community

Watch ticket automatically on reply

Julia shared this idea 3 months ago
Under Consideration

Currently an administrator can choose to be emailed EVERY ticket in a category, but this can be overwhelming. I recommend watching tickets if replying to them, but this is "something to remember to do" that some people just don't. We can assign a ticket to ourselves or someone else to get responses directly, but I don't work 5 days a week and tickets should not always wait for my return. I also have duties outside of the support ticket system.

Can each administrator please be allowed to choose "Automatically watch tickets when participating/replying"? They would then be able to "Unwatch Ticket" if another administrator takes over.