Feature Requests
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Ticket System Improvement: Client & Administrator WYSIWYG editor

Adam Robertson shared this idea 1 year ago
Under Consideration

- Ditch the 'Preview' button and just have a 'Live Preview' via a WYSIWYG editor (for both client and admin)- Allow CTRL+B / cmd+B for bold, italics etc

- Include drag-and-drop image insertion

- Colorful code snippets

- Set up a toggle in the option panel for people who would prefer the crappy markdown editor (if security is a concern)

The markdown format is impossible for us to work with in our business so we have to use a separate ticket system (which is incredibly inconvenient to us and our customers). The "WHM Complete Solution" is not complete in my humble opinion, the ticket system should be a huge part of it. I know people are likely going to go on about security etc, but there are tons of other ticket systems that work perfectly without security issues, and I don't think it's too much to ask to see this improved.

Comments (1)

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This comment section is actually good in that it allows me to bold my statements and underline what's important.

I really think that this should be in the support tickets as it will make it easier to respond to support requests.

Sometimes a client will ask for something, then after dozens of back and forth communication, he/she changes their mind, as such, the strikethrough is also important.

The quote option in the support ticket is good, but perhaps a simple color change would be better, but this is not critical.