I suggest upgrading or replacing the current text editor.
The current text editor lacks many features, so I suggest upgrade or replace it with another more advanced text editor.
WHMCS currently used TinyMCE as the rich text editor. If there's another editor you'd like to see instead which does have all the features you'd like to see, please do let us know.
In my opinion the issue is with the text editor in the ticket system.
Using markdown formatting instead of TinyMCE is problematic since you can't use colors and other options we have in a "regular" text editor. Also using markdown formatting to add tables and some other formattings - are just too cumbersome.
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