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Technical Support: Avatar



50 Votes
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Hello,
It would be great if the support staff (In answering a ticket) the operator has a photo as avatar.

Would be great, that customers can also attach your photograph (can be useful to validate the person)

Also, I attach to customers original invoice issued by our government. Can you create a space, for the view the legal invoice in PDF?

Featured Comment

WHMCS commented 10th November 15
We like the suggestion. One option to implement this would be to introduce Gravatar support. Does anyone have any experience using Gravatar - would it be a good fit for WHMCS and help solve the need for personalization in the ticket system?

15 Comments

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kan Dil commented 17th August 20
Any update on Technical Support: Avatar ?
Rajesh Chauhan commented 11th July 20
Is this even considered ?
Andy Thomas commented 1st July 18
Any movement on this?
havenswift-hosting commented 7th September 17
Gravatar is widely used already (WordPress for example) and would be a great addition if it could be added
canvashost commented 24th July 17
Prior to WHMCS, we utilized ClientExec, and it supported Gravatar use. It did help to personalize the experience for end customers. One thing noted is that in the latest WHMCS, Gravatars display within the Admin area, but not for client-facing tickets. Is there any way to open that up in a future minor release?
netx commented 20th October 16
I'm also looking for this future, having an option for an avatar/pic incl. highly popular Gravatar option to be added to company/individual profile setting in WHMCS. This makes dealing with clients more on a personal level which is becoming an industry standard in CRMs/Ticket systems. I've came crossed already WHMCS based portals having this future already implemented (Gravatar) and it's really nice to work with. What actual reason anyway why this future had been declined for?
bcs1 commented 12th November 15
I am using gravatar here I believe to display this avatar, it is easy and fast...
grrr typo
JamesOakley commented 10th November 15
Gravatar would be good. It allows someone to link their Gravatar account to multiple email addresses, and specify which avatar to use for any given email address. Someone could therefore use a specific email for their staff account on a WHMCS installation, and link that to the picture they wanted showing.
Official Response
WHMCS commented 10th November 15
We like the suggestion. One option to implement this would be to introduce Gravatar support. Does anyone have any experience using Gravatar - would it be a good fit for WHMCS and help solve the need for personalization in the ticket system?
bcs1 commented 6th November 15
if I may add to the feedback?
I think it would be great for our clients to be able to see who is helping them and us be able to see who we are helping since we deal face to face with our clients 6 to 7 months out of the year.
It would allow us to create more than just a passing bond with them as we assisted them both in front of and behind the scenes.
o/
Bill
Darren Cain commented 9th March 15
This would be an awesome idea. for photo of the staff who's replying to tickets.
Full Tech commented 4th April 13
Yes it is. Surely it would be easy to you add an avatar. You can make this change for the next version 5.2.4.
No Thank You commented 1st April 13
Sounds great and they should do it in a few mins it's got to be easy for people who know how WHMCS tables work since if we was to edit something we'd probably break it.
Full Tech commented 1st April 13
Sorry. Then, read the option of adding an area to add government invoices (With view PDF)
ramf commented 1st April 13
http://requests.whmcs.com/responses/support-staffs-picture-avatar-on-support-ticket-on-both-side-reply