Support Statistics

Daniel Martin shared this idea 6 years ago

Under Consideration

Hi,

It would be great to have some advanced statistics, for customer support.

For example, to include that information in my marketing. Example: "Just 2 hours to answer new customer support requests, when market average is 35hours".

For example:

- Average time answering new tickets. That is, the average time to make the first response to a ticket.

- Average time with all ticket answers.

Regards,

Daniel

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Comments (1)

ramf ● 5 years ago

Hi,

There is no need to ask for specific report,

I think that the best option is to create a report generator that will enable us to create any report we want.