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SMTP for Support Departments

MikeP shared this idea 6 years ago
Under Consideration

It would be good being able to set departments to use either phpmail() or SMTP.

Comments (10)

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Hello,

What would be the benefit of having alternatives between how the rest of the organization operates here?

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phpmail() isn't as secure or as reliable as SMTP. I'd much rather be using SMTP than phpmail(). In doing so, phpmail() could be disabled.

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Hello,

Thanks for the quick response! Your request states having the ability to specify, per department, the use of either SMTP, or PHPMail() - however you can set this globally for the System, which falls in line to your updated response.

So the question is, is there a benefit in having the ability to define this PER department, rather than just using one or the other as we currently allow.

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The SMTP provided in General Settings -> Mail is for the entire system, with only one email address. Departments carry their own email address so I don't understand how it would work correctly.

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Hey Mike,

Thanks - so you want the option to set SMTP for each department, and provide an email & password.

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Yeah - I feel that this would increase security, throughput - as the receiving server would see it's an actual email sent using proper practices rather than via a PHP script which can easily be seen as SPAM. Unless I'm missing something with the SMTP option in General Settings -> Mail, then this request still stands :).

I'm also trying to find a link for your reseller support (licensed with KnownHost) but cannot find it :(.

Thanks.

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I am use Google Apps as my email service provider.

I have two email account [email protected] and [email protected] configured on the Google Apps. Additionally I have configured respective Sales and Support departments on WHMCS configured with POP3 inline piping to fetch emails for each department.

I have configured local SMTP on the webserver where WHMCS is running. The WHMCS is currently configured to use this as PHP Mail setting. Thus, using this setup I am able to send as [email protected], [email protected], and additionally [email protected] for notification emails (renewal notices, etc).

I want to shift, and start using the SMTP servers of Google Apps, because many email providers of my numerous clients redirect the email sent by the above WHMCS setup to their SPAM/JUNK folder. I would like to state that I already have the IP address of the STMP server in addition to the Google Apps SMTP servers in my SPF record for the domain foorbar.tld.

I was only able to find one general SMTP settings in WHMCS. Google does not like sending email as another account on the same domain, i.e, if I have SMTP settings with the credentials for [email protected], my support department should not able send email using the same SMTP because the email it uses is [email protected]

I need to configure SMTP per department (sales and support with their respective email addresses and credentials) and one for generic (as the current SMTP setting for notifications using a [email protected]) ?

I am sure there would be many in the same situation.

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Any updates on this?

Would be a great option as we would like to send invoices etc from [email protected] but all support issues should be handled with [email protected], which is not possible today with our current mail setup. But with SMTP settings for each support it would.

Thanks!

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I've added my two cents on google+ at https://goo.gl/DLukNU Not only should you support SMTP, you should support digital identity certificates per support department email account.

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I agree that it is necessary to have individual SMTP settings for each department. As TASJEEL.AE said above; Mail sent from the "[email protected]" department's e-mail address using the SMTP settings for the "[email protected]" e-mail account is rejected by the SMTP server.

You already have POP3 settings per department. SMTP settings per department are required as well.