Sales tracking and commissions for staff
We currently have client side affiliation and this gives me an idea for commission based sales on the admin side.
If a client contacts the sales team by chat, ticket or the sales representative follows a sales lead, I think that it would be a great feature for the responding sales representative to be assigned a commission for any conversion that commences. This will lead to better customer support with better response times from the sales team.
As a side effect to this, you open up a possibility to have the commission recurring, your staff would earn the commission for as long as the client has an active product sold by the sales representative and thus their commission income would continue to grow as they complete conversions.
I believe the commissions should be assigned per sale, not per client so that the responding sales representative will receive the commission for that product which further increases response times.
I believe there are several key areas that this feature will satisfy.
Client/Employee Satisfaction: Clients will receive faster and better sales support. Employees will feel happier to do the job they are asked to do.
Business Reputation: a client who receives great service is more likely to recommend your business.
Business Growth: Employee satisfaction will help your business grow, if you cant satisfy your employee needs, how can you expect them to satisfy your clients needs.
This obviously needs some further consideration from the WHMCS community so please pitch in your ideas on how this can be developed further and introduces.