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Remove EPP/AUTH CODE field from Domain Transfer Order page when disabled for a TLD

David Buckle shared this idea 7 months ago
Under Consideration

When clients are transferring a .co.uk domians into their account they cannot proceed without entering information into the EPP/AUTH CODE required field.

Due to the fact EPP/AUTH CODES are not required for .co.uk it would be requested that this field is removed for .co.uk domains. Or it would suffice to notify here that you can just type N/A in the box so that it is not blank and thus will allow you to continue. Or even possibly a checkbox stating this is a .co.uk to bypass the required field.

Comments (7)

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Hi there,

Please UNtick the "EPP Code" checkbox in the .co.uk row on your Setup > Products/Services > Domain Pricing page.

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It'd be nice if the EPP box was completely hidden for TLDs (well.. is there any apart from UK?) that have it disabled rather than left 'optional' on the order flow. Caused confusion just yesterday.

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I was looking for the same thing and while following your instructions works @WHMCS John, the 'Get EPP Code' link is then removed from the customers account area so they can't see their EPP code for domains that are already registered.


Also, when going to Setup > Products/Services > Domain Pricing and removing the check, it doesn't take away the EPP field on the order page so it looks to the customer that they still need to enter the code to place the order.



Hopefully in the near future, we could see these 2 functions expanded upon a bit more to make things easier for customers and admins.

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Hi all,

This option will hide the EPP field from the /cart.php?a=confdomains page

Would I be right in thinking you are also looking to remove the field from the /cart.php?a=add&domain=transfer page too? At present the field will become optional on this page when the EPP option is unticked.

If so, I'll return this request to Under Consideration.

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Yes; if a TLD does not require an EPP for transfer, the box should ideally be suppressed entirely on the transfer order flow

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Yes to your question @WHMCS John. It's still an issue that the EPP code page is disabled in the customers account portal when this box is unchecked though. It seems like a separate settings need to be made for this on the admin settings page.

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Thanks for the clarification. I've taken the liberty of adjusting the request title to give it wider appeal.

My next question for you is:

  • How and when do you envisage we determine when to remove the EPP field?

The domain field is a text box, so can't hide the EPP field if the client were to select .co.uk from a dropdown menu, for example?

If we were to examine the domain field as the customer is typing, that could be a lot of ajax requests, so might not be very scalable.