Feature Requests
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Send domain renewal notification emails for free domains

spiralhosting shared this idea 6 months ago
Under Consideration

A lot of our clients have a free domain name with their hosting plan, and we found WHMCS does not send any renewal reminders for domain names that have a price of $0.00

This is surely a serious problem because clients are not receiving ICANN mandated renewal reminders, putting many hosting businesses in breach of registry policies.

WHMCS support team have confirmed to me:

"Digging into this, I've been able to confirm that this is by design (domain reminders aren't sent for free domains) and has been this way for quite some time - indications are as far back as version 3.8, which was released over 10 years ago. I am not aware of the exact reasoning why this was originally implemented, but I would suspect it was to help avoid potential client confusion where a notice would be sent for a free domain (which should renewal automatically as part of a product) with messaging that would likely (by default anyways) urge them to renew it."

However, the reminders for the free domain names could be very useful (in case the client misses the hosting renewal invoice), and are also very important from a legal perspective because renewal reminders are mandated by ICANN.

https://www.icann.org/resources/pages/domain-name-renewal-expiration-faqs-2018-12-07-en

https://www.icann.org/resources/pages/reminders-2013-05-03-en

There needs to be an option in the WHMCS settings to enable notifications for free domain names.