Feature Requests
Share ideas, discuss and vote on requests from other users in community
 
This object is in archive! 

Open Ticket from Live Chat (ChatStack)

hvr shared this idea 1 year ago
Under Consideration

The ability to open a ticket from the chat transcript its a must have in order to escalate technical requests to level 2/3 technicians.

I know that ChatStack have an automatic transcript-to-ticket option for whmcs logged-in customers, but this option should be trigger by the chat operator when needed.