Feature Requests
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Category
Ticket System
Open New Ticket - Checkbox to sent alert to all contacts on account
Under Consideration
Hello,
When I will create a new ticket on WHMCS, today the main contact receive the alert and I can select additional contacts on a dropbox and have a CC field to more emails but, many times, the account have 5 or more contacts and I lost time typing the emails on CC field. My suggest is create a checkbox where will include all contacts of account to received the alert that one new ticket is created on WHMCS.
Thank you!
I like this idea
Hi,
You can add other emails as CC to the ticket via the option tab.
The real problem is that the main account holder will get notification for ticket he didn't opened:
https://requests.whmcs.com/topic/disable-email-to-the-main-account-e-mail
or for all the scenario:
http://forum.whmcs.com/showthread.php?102582-Problem-with-the-ticket-system-and-email-templates
We had a similar feature request which was declined due to this one already being open.
Our suggest was simply to allow check boxes to add additional CC's during the ticket creation process, not all the contacts as this feature seems to be seeking.
in current version tickets are going to all contacts who have that options enabled as well as main contact.
This is actually quite annoying, as it means now everyone is getting cc'd on tickets whether they want to or not.
There is no way to specify ticket to only go to a specific contact
Hi,
What version you are talking about?
There where such a bug few versions ago - but as far as I know there is no such problem now.
Just make sure that you don't mark the support Email Notifications in each contact settings.
We need a way to control exactly who get's each mail - to a specific contact person or to several of them and to change the way the "main account holder" is getting notification ( if and when he get's).
I am on 7.2.3
If I disable email notifications on the contacts, what happens when that contact opens a ticket, he won;t receive notifications about replies?
Hi,
In my experience you don't need to mark a contact to be notified for support ticket - as long as you opened the ticket and selected him as the relevant contact the ticket is opened on.
When you mark a contact with support notification - he will get ticket notification even if the ticket was opened on or by another contact.
Ram
ok thanks, I guess it is a misunderstanding how that worked.
Hi,
This is something you already can do.
When you select a contact you can mark under Email Notifications the Support option - this will add this contact to all support ticket replies.
Hi all,
At present the behaviour is:
Someone mentioned above that you can select other contacts in a dropdown, I still do not see any such option. The only person I can select is the account owner.
Even if you type in another email address, it shows the acocunt owners name, so you end up addressing the person by the wrong name.
Even WHMCS themselves do this on their own tickets. If one of my colleagues opens a ticket with WHMCS support, they think it is from me and call him by my name.
WHMCS still remove all cc emails after a ticket responses by clients, hope this get fixed soom. WHMCS is amazing, but these tickets issues need be ckecked soon.
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