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No welcome letter, invoice, or confirmation letter if new client order is flagged as fraud

durangod shared this idea 5 years ago
Under Consideration

Even with the auto set marked as "after first payment" the customer still gets a confirmation letter, invoice, and welcome letter, even though their order did not pass the maxmind fraud check.

Hold off all emails until the order has passed fraud check, then process the order if payment received.

Comments (4)

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The emails are unnecessary, so it would be nice to stop those. However the invoices are very annoying because not only are they unnecessary but on the default (accrual) VAT scheme, the VAT becomes due the moment the invoice is raised. We could raise a credit note to cancel out the invoice but WHMCS doesn't support this and while we do it anyway via our accounting software, it shouldn't be a necessary step. So yes, please reduce the paperwork and stop raising invoices for sign ups which have been detected as fraudulent!

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Agreed! This is essential. Along the same lines, it would be great to have an email template for "Fraudulent Order" so we can send a different message when the email is marked as fraud.

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I totally agree with this suggestion - there needs to be some sort of notification that goes to admin to tell them Maxmind did its job (again). Too many times I've gone to look up an order to see how its progressing (because I haven't received a domain registration notification for example), only to find its marked as fraud.

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Completely agree - but I think there's an email sequence issue, too. Since my settings are even stricter - all my products are After Accept Pending Order - and the welcome letter still goes out immediately. Can't fraud check be earlier in the process to prevent the welcome letter?

Re: the Fraudulent Order email template, I think that can be handled with a marketing rule since Fraud is a status setting. You can also BCC an admin in the email template.

Ultimately, I'd also like to see a completely different database table into which fraudulent clients are placed so they stop cluttering up my client list, taking up client ids, etc.