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Multiple Tax options based on service location

Shawn Arcus shared this idea 7 years ago
Under Consideration

This is an absolute must for any hosting provider operating in multiple locations. The current WHMCS tax system allows to set sales taxes system wide, based on one home base location basically. In the US for example, certain states charge tax on hosting services, and some do not. There is currently no way to charge tax on services you provide out of data centers in a state with taxes (Texas, for example), and those without, and set those rates accordingly. With just one taxable state you can jimmy-rig it, which we did, but we cannot sell service in any other state with taxes, until WHMCS updates the system to allow for multiple jurisdictions.

Larger providers require this and it may even stops smaller providers wishing to expand their operations in a proper legal tax-collecting manner. My guess is most hosting providers do not follow the tax laws properly, or this would have become a bigger stink. ;-(

Comments (16)

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The solution for this is to add TaxJar to the system. They keep all of the tax laws together and will automatically add the corret tax at checkout.

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I must say that WHMCS' inability to have multiple tax options based on location has really added a whole new level of complication and time expense to my business which has grown and now must collect taxes in Canada. I am required to charge the national GST on all services of my company and also charge British Columbia provincial sales tax only on web hosting with email services.

This means I have to stop using WHMCS to invoice my clients in my province and use QuickBooks instead. Of course that means that all automatic actions that happen within WHMCS (domain renewals, account reactivation, etc) have to be done manually after payment is received in QB.

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Did you ever find a proper solution for this? I'm in the exact same boat as you. GST/HST on all products and services, and BC PST on web hosting with email. There doesn't seem to be a solution that has a client interface that is compliant.

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Hi there,

Thanks for your suggestion ,votes and comments.

With an average of 4 votes per year, this ideas unfortunately hasn't gained the interest we'd need to see to implement a new feature. Therefore at this time we will be moving this suggestion to the archive.

But that doesn't mean this idea can't still be implemented if the level of interest changes in future. at that time please do submit a new request and if it gets more support second time round we can potentially consider it for future implementation.