Feature Requests
Share ideas, discuss and vote on requests from other users in community
This object is in archive! 

More options to change multiple tickets at same time

ptomter shared this idea 7 years ago
Under Consideration

Today we have following options to change multiple tickets: merge,clos, delete and block sender and delete.

I would really like to see following options as well

  • Assign to (then options who to assign tickets to)
  • Assign me (tickets choosen is assign to me)
  • Change status (on multiple tickets)

Comments (2)



Maybe add Assign to departments also?


A lot of techs assign tickets to me, but after I've resolved the issue, I assign the ticket back to "None". That is better management for me because then I only have tickets assigned to me that I know I need to work on. I have to keep doing this individually for each ticket which is very time-consuming.