Email Piping Hook Point

Dubz shared this idea 5 years ago

Under Consideration

There's a few hooks that would be great to have that don't exist at the moment.

The biggest one I have in concern for this post is piped emails. Whenever someone sends an email for a support ticket or any other reason, there's no way to be notified of this or run hooks. I have a toastr notification module I created for clients and admins, however it doesn't work with piped emails. The only way I could see to get around this is to create a separate file to pipe to then include the original pipe file inside it (since we can't modify the pipe files themselves).

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Comments (2)

Michael ● 4 years ago

I would like to see a StatusChanged Hook, where I can see old status as well. (changedFrom)

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WHMCS John ● 3 years ago

Hi,

Thanks for taking the time to submit this suggestion. We currently have this hook point which runs immediately prior to an email being piped into the ticket system: http://docs.whmcs.com/Hooks:TicketPiping

Would this meet your needs, or are there some variables you require?

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