Feature Requests
Share ideas, discuss and vote on requests from other users in community

Make "related service" a required field per department

Chris Gebhardt shared this idea 1 year ago
Under Consideration

The "Related Service" field that the customer may select one of their products/services from when opening a support ticket is under-utilized. We would like to see the appropriate "related service" highlighted more prominently than the default light blue color.

Ideally we could use Related Service as a merge field in email notifications and on the admin area display as well.

In addition, if we could toggle that as a required field in various departments that would be extremely helpful.

Comments (2)


Very solid idea!


+1 for me. Thanks!