Feature Requests
Share ideas, discuss and vote on requests from other users in community
 
This object is in archive! 

Log and use CC and additional TO recipients when importing tickets using POP3

Shalomc shared this idea 6 years ago
Under Consideration

Background:

An email sent out to s service department mailbox often includes additional TO and CC addresses. These may have a vested interest in seeing the support incident progress. Request:

  • Add a parameter to the General Settings/Support tab, that controls whether to add CC and TO addresses, other than the originator, to the ticket CC field.
  • Based on the value of the parameter, place the additional TO and CC email recipients into the ticket CC field.