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In Support Tickets List , Need another Search Filter as "Assigned To"

Ashwani shared this idea 6 years ago
Under Consideration

"Assigned To" is FLAG in WHMCS Support

Example , I want to Search for all the Tickets which Are Flagged to Nick (a Support Staff)

Comments (3)

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I think that having the option to sort and filter by staff member and to automatically flag ticket to staff member who created it - will help you manage a large team.

I think that the assigned supporter should be a separate field so you can filter is, use it in reports and so on. today it's part of the department field and not a standalone field and it is a problem....

http://requests.whmcs.com/responses/ticket-system-possibility-to-assign-to-a-specific-staff

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We have created a free module that allows you to not only view tickets "assigned to", but also "assigned by", and more. Just take a look: http://www.modulesgarden.com/products/whmcs/support_tickets_displayer/features

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Why cant WHMCS implement this . This feature is very useful