Improving ID Protection Feature
As I started to do major redesigning of the WHMCS theme, Iâ€™m testing a lot of features and noticing they are frustrating and donâ€™t work correctly.
Hereâ€™s a couple thoughts on improving ID Protection:
1. Enom offers free ID Protection, so if we want to extend that offer to our customers they canâ€™t do a simple enable/disable. They have to go through a useless invoicing step.
2. A single ID Protection plan shouldnâ€™t be tied to a domain. It would be ideal if clients purchased ID Protection plans and they were able to enable, disable and even assign that plan to another domain. Right now, the system ignores the originally purchased ID Protection and forces them to purchase another plan, even though the first one wouldnâ€™t technically be expired. Another point is that if a client disables it unknowingly, they would have to pay to re-enable it.
3. Upon doing a transfer, the system pulls the WHOIS information from the old domain host that is often times a WHOIS privacy plan. So, when a client enables ID Protection with us, they are simply masking outdated WHOIS privacy information from the old domain host. You could confirm with client that the information on the domain is updated during the transfer process?
Iâ€™m not sure the possibility of doing these things. I do know that Namecheap is a reseller of Enom and they do ID Protection plans like I explained and I've never had issue with getting the correct information upon transfers.