Improve Customer Experience for Editing WHOIS Data (Contact Information)
With ICANN requiring registrars to send annual notifications to domain owners, asking them to review and confirm the accuracy of their WHOIS contact data... more and more customers are logging into WHMCS to adjust their WHOIS data for their domains.
I'd like to propose the following two improvements to the customer experience when editing WHOIS data (i.e. the domain's Contact Information area) in WHMCS:
2) When using the "Use existing account contact" dropdown... when the customer chooses it, this should also immediately pull that contact data and place it into the form, so the customer can see the data is accurate before saving.
Thanks for listening!