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gocardless improvements - charge date

cyberhostpro shared this idea 1 year ago
Investigating

HI

If an invoice is generated on 1st April and its due 1st May. The customer sets up a direct debit on the 2nd April so its paid in time before their domain name expires. In Gocardless the "charge date" is set to 1st May. We would like this changed so it will charge ASAP.

It would also be good in the gocardless gateway options to allow it to submit direct debits X days before due date (X being configured by the whmcs admin) to avoid domain names from expiring if its not marked as paid until several days after due date.

Comments (4)

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Agreed! At the moment the date of the payment which is submitted to GoCardless is the Due Date.

It should be changed so that the charge date is 2 days before the due date (or the earliest next possible date if the due date is within the next 2 days)

With the charge date set to the due date, we don't receive the payment confirmation from GoCardless until the day after the invoice was due, meaning that the invoice is already marked as overdue, but its not due to the fault of the client as we're still waiting for the response from the bank. In addition some times even if the payment appears to clear, the bank can still reverse it until the next day, hence why we should wait 2 days for the funds to fully clear.

I operate on a "cleared funds" basis. So even if the client has initiated payment, unless I have the funds (either in GoCardless, PayPal, Bank Account, etc.) then to me the invoice is still unpaid. Once I can see the payment confirmed in the gateway, only then am I happy to continue with any service provision or renewal.

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Second this suggestion, the current implementation is not fit for purpose.

The charging early for Gocardless payment can be achieved through an action hook. We do this, but due to the charge_date being set to the invoice due date, it kind of makes it less useful.

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Agreed we need the option to submit xx days before due date as Go Cardless payment take time to process. If a clients invoice is due 1st Sept and not billed until the 1st sept probably won't be paid until around the 5th. This means delay in receiving payment for us and won't make the clients accounting easier either.

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We have lots of GoCardless invoice transaction each month and this is real pain for us!

Our automation settings generate the invoice 14 days before the service's due date and then first attempt capture of the invoice 12 days before it is due date. At this point WHMCS submits the payment to GoCardless and updates the invoice status to "Payment Pending".

I've spoken with the WHMCS support team recently regarding this and they have opened an internal case to see if it would be possible to add a new 'charge at earliest' feature to the GoCardless gateway allowing admins to choose not to set a `charge_date`, this would effectively set the GoCardless `charge_date` to the date that the invoice is captured (or next working day more likely) - its case ID is CORE-14092.

Hopefully this will get implemented ASAP!