Since our business is made up of more then just shared/reseller hosting
services we have had a hard dealing with Product Addons since you are
not able to customize the 'addons' as compared to the customization
options available with 'Configurable Options'. We sell alot of
managed/unmanaged dedicated servers and 1U, 12U, 24U and 48U colocation
services which have a bunch of 'Configurable Options' for the main
service but then also have a TON of 'Product Addons'.
It is not practical to use the 'Configurable Options' for all the
'addons' that a specific service might need in order to have drop down
menu's for additional IP address blocks, Managed Firewall, additional
power/bandwidth, etc. The fact that only check boxes are available for
'Product Addons' severely limits what you can use this section of the
ordering for.
The concept of GROUPS would also be nice to use within the 'Product
Addons' instead of binding each addon individually to a service/product.
The way that ADDONS are displayed within WHMCS when viewing a customers
account is perfect since it references the service the ADDON is tied
too. I would like to see the ID # link to the details of that ADDON
instead of linking you to the PRODUCT that ADDON is tied too. An example
of why this feature is needed is when a dedicated or colocation
customer requests an additional block of IP's or requires more power.
Right now you either do some messy 'upgrade' to the main service, make a
bunch of notes and adjust the price or add a new service too account
for the IP's or power. This is messy because now the customer and our
employee's have no easy way to tell what service the power and IP's are
tied to. If 'Product Addons' had their own fields for storing ADDON
related information we could easily store IP address information,
PDU/power information, etc specific to that ADDON which is already to
the specific service.
At the end of the day I would like to see the 'Product Addons' be
structured exactly the same way the 'Configurable Options' are setup.
This will allow much more flexibility for tracking services and there
respective addons.
Below are a few threads that can be referenced for more information on why this functionality is needed:
Colocation / Dedicated Server Management Addon
http://forum.whmcs.com/showthread.ph...nagement-Addon
Related Threads:
I like this idea
I am hoping this feature request does not lose monentum since it was transferred over the to new feature/request:
http://forum.whmcs.com/showthread.php?64686-Feature-Request-December&p=281954#post281954
http://forum.whmcs.com/showthread.php?63506
Hopefully the interest and votes from the previous system are counted.
One thing I'd like to see in tandem with this request is reorganization of the summary page for the client's profile. I've had to instruct my staff that when looking at a client's package from the summary page, they have to take care to look for product addons. It would be a nice addition to reorganize the summary page so that addons appear directly below the parent package. We should see a price for the parent, individual prices for the addons, and an overall price for the whole package.
This might make more sense for us specifically because we usually set our addons to renew on the same dates as the parent. This layout might be less intuitive if the addons have their own different renewal dates. Still worth considering IMO.
A new thread has been opened by another member:
https://requests.whmcs.com/responses/product-addon-with-quantity
Product Addons within WHMCS are in need of a long overdue overhaul. I started this 'request' over 4 years ago before this request forum was even in place:
https://requests.whmcs.com/topic/expand-product-addons-functionality
Here are all of the addon related feature requests that are related:
https://requests.whmcs.com/topic/groups-for-product-addons
https://requests.whmcs.com/topic/product-addon-with-quantity
https://requests.whmcs.com/topic/multiple-quantity-and-payment-options-on-addons
https://requests.whmcs.com/topic/add-configurable-options-to-bulk-pricing-updater
https://requests.whmcs.com/topic/prorata-billing-for-addons
https://requests.whmcs.com/topic/product-addons-billing-cycle
Hopefully we can get enough support for all of these requests to get WHMCS to address the lack of features within 'addons' side of WHMCS.
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