Enable TINYMCE Editor for Tickets as well as Auto-Save functionality
It would be an enormous help to be able to :
1) write support replies using HTML
Even simple things like adding bold or header styles would be a bonus
2) Auto save feature
I've lost count of how many times I've written a reply
only to lose it because the system timed out, or I navigated away for a
short time, or I accidentally clicked another link before copying it!