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Configurable options on invoices

Miron shared this idea 5 years ago
Under Consideration

On every invoice under ordered products was displayed all available configurable options, even configurable options are not ordered. This is something that's confusing many clients and they are asking why we have added this to ordered service/product if they didn't ordered any additional options.

So, this request/feature is to add option ("checkbox" under general options) where we can enable/disable displaying not ordered configurable options (i.e. configurable options with amount as "0 x") on invoices.

Best Answer
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The problem with this is that in a lot of cases, the default option for a configurable option is not "No" or "Do not want it", but rather it is the base default option. That's why we always show all of them and their values on invoices. Having options be hidden when certain values are selected seems like quite a lot of extra complexity, and we're just not sure the return is there for it at this time.

Comments (34)

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Very sad really.

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We were able to solve this by writing a custom hook. But everytime we update a product, we have to adjust our hook.

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I would like to reiterate how this change would positively impact our company. We routinely get customers asking about things like "Dedicated IP" or "Spam Filtering" on their invoices, when they are not paying for those options. It is extremely confusing to list these items on an invoice, when they are not even a part of the customer's order, and the customer has not ordered them. Please give us the option to remove Configurable Add-ons from the invoice, if the customer has not ordered them.