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Configurable options on invoices

Miron shared this idea 4 years ago
Under Consideration

On every invoice under ordered products was displayed all available configurable options, even configurable options are not ordered. This is something that's confusing many clients and they are asking why we have added this to ordered service/product if they didn't ordered any additional options.

So, this request/feature is to add option ("checkbox" under general options) where we can enable/disable displaying not ordered configurable options (i.e. configurable options with amount as "0 x") on invoices.

Best Answer
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The problem with this is that in a lot of cases, the default option for a configurable option is not "No" or "Do not want it", but rather it is the base default option. That's why we always show all of them and their values on invoices. Having options be hidden when certain values are selected seems like quite a lot of extra complexity, and we're just not sure the return is there for it at this time.

Comments (30)

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1

I just realized that if I hide a Configurable Option, that it is hidden on the invoice EVEN IF IT IS PURCHASED. For example, sometimes customers use excessive resources, so we add a surcharge via a Configurable Option, but it is hidden on the order form. Apparently if it's hidden from the order form, it's also hidden from the invoice, even if enabled and being billed for it.

Something just seems wrong about how all of this is being done. I just want customers to see things they have actually purchased, on their invoice. Nothing more, nothing less. Seems so simple, but apparently this is a complex request.

- Scott

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It is sad to see that nothing is being done on this 4-year request.

It seems to me that this process was / is not well planned. Imagine we add 50 configurable options into a product for the customer to purchase them. Imagine that he doesn't buy any of those options and they are all 50 visible in the invoice with a zero next to it. 50 useless entries that are only taking space in an invoice and creating confusion for many customers.

The invoice should only display the items that were selected / bought from the customer. I am sure this is not hard to understand or implement?

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You are 100% correct -- I am very sad that this has not been addressed.

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Agreed.

Seems that WHMCS is not not being actively developed for really obvious feature requests any more.

Hopefully they haven't fired all their development staff. Shiver...

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I think WHMCS is very much in active development. However, the direction for the developers is coming from the Sales Dept. WHMCS will not sell more licenses or make more money if existing customers get appropriate looking and working invoices (like this feature request). Instead, it's much more sexy to say that you can get notifications to HipChat and Slack, integrate MailChimp, or have Automatic Updating (which can't work for most folks). It's just a fact of life... development dollars are going to be spent on things that attract new customers, and (mostly) not to improve the product for existing customers. That said, there is a glimmer of hope... 7.4 finally FINALLY addresses the problem with customers using Credit Balances (often requested feature). So... who knows... crossing fingers. :-)

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I completely agree - there should be some way to hide unpurchased items on invoices. The invoice is somewhat messy as it is (at least in 6.3.1, which is what we run so far).