Choose contact when opening a ticket via the client area
When a customer opens a ticket via the client area - the ticket is automatically opened on the master account holder (or a sub contact if there is one).
Please add a way for customers to indicate the relevant contact person that open the ticket.
In the admin side we can choose the relevant contact person when opening a ticket on a customer behalf (see 1313.PNG) - and we need the same option in the client area for a ticket that is opened via the client area by the customer.
Also please add a way for this field to be mandatory if there is a contact set for the customer - so on every ticket opened via the client area will include a contact person.